mydogsworld ("we" and "us") is the operator of (https://www.mydogsworld.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
FREE standard shipping to all My Dogs World Members.
Our team don't want you to worry about shipping and delivery times. This is why we process orders as soon as possible and dispatch the next business day. We strive to make sure your product is in you hands as quickly as possible. We understand that shipping is a part of our service to our members.
Our team in Brisbane are here to help you and if you have an questions about shipping, please contact support@mydogsworld.com.au.
- Our product range is shipped from our local Australian warehouse in Brisbane, Australia.
- Orders are shipped on the next business day and can take up to 2 - 6 days standard shipping and 1 - 3 days express shipping.
- Product ranges where the description mentions delays, is where we require to ship products overseas due to low stock levels in Australia. Please bear in mind when reading the product descriptions and choosing your products.
2. Shipping CostsFree standard shipping to all My Dogs World members.
3. Returns3.1 Return Due To Change Of Mindmydogsworld will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (mydogsworld) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returnsmydogsworld will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect mydogsworld to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available).
4. Delivery Terms4.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time InternationallyGenerally, orders shipped internationally are in transit for 7 - 30 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch TimeOrders are usually dispatched within 2 - 4 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shippingmydogsworld will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address ShippingWe are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of StockIf an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. We will let you know if you would like to change your item or wait until stock arrives.
4.8 Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In TransitIf you find a parcel is damaged in-transit, if possible, get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes7.1 Sales TaxSales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & TaxesImport duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and mydogsworld encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to mydogsworld at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. CancellationsIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. InsuranceParcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transitWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer serviceFor all customer service enquiries, please submit an enquiry at support@mydogsworld.com.
